QurBrand LLC – Refund & Return Policy

Effective Date: 9/25/2025

At QurBrand LLC, we value your trust and satisfaction. Our Refund & Return Policy is designed to ensure clarity while maintaining the highest standards of safety and compliance for consumable and skincare products. Please read carefully before making a purchase.

1. Teas & Tinctures (QURGANIX™ Teas, Tisanes, Botanical Infusions & QurRelief™ Tinctures)

- Due to the consumable nature of these products, all sales are final.
- Refunds are available only if your order arrives damaged, defective, or incorrect. Please contact us within 7 days of delivery with photos.
- In some cases, we may offer store credit as a gesture of goodwill.

2. Skincare Products

- For hygiene and safety reasons, opened skincare products cannot be returned.
- Unopened products may be returned within 14 days of delivery for a refund or store credit.
- If you experience an adverse reaction, please contact us immediately. While we cannot guarantee refunds for all cases, we will review each situation individually.

3. Process for Refunds or Credits

- To request a refund, email us at 4loyalcustomers@qurganix.com with your order number, a description of the issue, and photos if applicable.
- Approved refunds will be issued to the original payment method.
- Store credits are issued as digital vouchers and may be applied toward future purchases.

4. Exceptions

- QurBrand LLC reserves the right to deny refund or return requests that do not comply with this policy.
- Shipping costs are non-refundable, except in cases where the error was ours.

5. Contact Information

For questions or concerns about this Refund & Return Policy, please contact us:
QurBrand LLC
Email: 4loyalcustomers@qurganix.com

Address: 3700 Lancaster Pike, Suite 404, Wilmington DE 19805